FAQ

How can I pay for my purchases?

You can purchase in shoegamemanila.com through PayPal, Bank deposit, Bayad Centers or opt for Cash On Delivery. For more details visit PAYMENT METHODS.

 

Are all the items in Shoe Game Manila authentic?

Everything in Shoe Game Manila is guaranteed 100% authentic or get our money back. For more details visit RETURN & EXCHANGE POLICIES.

 

Does Shoe Game Manila have a brick and mortar shop?

Yes! We are located at Unit 1, MRP building Ground Floor, #463 Barangka Drive cor. San Rafael, Brgy. Plainview Mandaluyong City. Store hours are 1PM to 9PM Mondays to Fridays and 11AM to 9PM on Saturdays and Sundays. Do drop by!

 

Do you offer international shipping?

At this time, www.shoegamemanila.com only offered shipping within Philippines. But we can help you with international shipping. Message us directly at help@shoegamemanila.com. Full details in SHIPPING.

 

How long will my order take?

For shipments via LBC, your order would take 1 business day for Metro Manila deliveries and 1 to 3 business days for provincial deliveries. For Cash On Delivery it may take 1 to 3 calendar days. 

 

I’m excited for my shoes, how can I track my order?

To track your order visit www.lbcexpress.com and enter the tracking number in the express tracker field. The tracking number can be found in your email notification.

 

What is your sizing?

All sizes on our site are in US Sizing. Sizing and fit, varies upon brand and model. The model name would include specific sizing notes such as Womens or Kids. If there is no sizing notes included in the model name then the shoe is in US Mens sizing. Here are the sizing information notes for your reference:

 

W - Womens

Y - Kids

BG - Boys Grade-School

GG - Girls Grade-School

GS - Grade-School

TD - Toddler

PS - Pre-School

C - Infant

Example Shoe Model Name:

Air Jordan 1 Retro High OG Chicago - No sizing note means it is US Men sizing

Air Jordan 1 Retro High OG Chicago Womens - US Women sizing

Air Jordan 1 Retro High OG Chicago GS - Grade School sizing

 

Can I change or cancel my order?

Unfortunately once your order has been placed our system does not allow us to make changes to an order. In addition once your item has been delivered, we cannot request for cancellations. Please confirm and carefully check all details before purchasing. For more information on item returns visit RETURNS & EXCHANGE POLICIES.

 

Can I return my item?

It the very rare instances that you may need to return your item. You may email us directly at help@shoegamemanila.com. You may return your item for exchange as long as the item will be returned in 5 calendar days upon receipt. Eligible items for exchange should be complete and in the same condition as it has been delivered. For more details visit RETURNS & EXCHANGE POLICIES.

 

I received an “Incomplete Order” email after I made my purchase, what happened?

Not to worry, this means that we’ve tried our best to process your order but we did not receive a payment confirmation or validation, for more details visit PAYMENT METHODS.

 

I couldn’t find an answer to my question, how may I contact Shoe Game Manila?

We’re more than happy to help you. Email us at help@shoegamemanila.com