Returns and Exchange

We’re sorry that it didn’t work out. For the ultra rare instances that the item you ordered from shoegamemanila.com has a factory defect, the following Return Policies apply. 

 

Items for Return and Exchange must have the following conditions:

 

  • Must be purchased in shoegamemanila.com 
  • Has a factory defect. Wrong size or model is not eligible for Return & Exchange, Buyer must be certain of the item model and specs upon check out. 
  • Is unused and complete as Buyer received it. 
  • Has proof of purchase fromshoegamemanila.com

 

If item is eligible for return and exchange Buyer may choose an item replacement of exactly the same price. Balance of a lower price item cannot be refunded while extra payment for higher price item must be paid by Buyer. 

 

For exchange of shoes, the following process will apply:

 

Return Item Via Courier

Buyer must email/forward Shoe Game Manila at help@shoegamemanila.com for the shoe to be returned and exchanged. Email should be the actual Order Confirmation email sent by Shoe Game Manila. Email must include the following details: 

Order Reference Number:

Customer Name:

Item:

Item Size:

Date Received:

Reason for Exchange:

 

  1. Shoes can only be returned within 5 calendar days from the date the Buyer received it.
  2. Shipping cost will be shouldered by the Buyer. The shoes are Buyer’s responsibility until they have reached Shoe Game Manila. Shoe Game Manila is not responsible for any items that are returned in error.
  3. Once received by Shoe Game Manila, the shoes will be inspected if eligible for exchange.
  4. Shoes must be unused, complete and in the same condition that the Buyer received it. All accessories including the box must be complete.
  5. If eligible for exchange, Shoe Game Manila shall send the Buyer‘s chosen shoe for replacement. Shipping cost will be shouldered by the Buyer.
  6. If not eligible for exchange, the shoes shall be returned to the Buyer. Shipping cost will be shouldered by the Buyer.

 

Return Item at The Shop

  1. Buyer must contact Shoe Game Manila at +63908 888 7850, +63917 779 2254 or 02 916 6020 and request for a schedule for shoe return and exchange.
  2. Shoes can only be returned within 5 calendar days from the date the Buyer received it.
  3. Buyer must personally bring the shoes to be returned at the Shoe Game Manila shop located at Unit 1, MRP building Ground Floor, #463 Barangka Drive cor. San Rafael, Brgy. Plainview Mandaluyong City. Store hours are 1PM to 9PM Mondays to Fridays and 11AM to 9PM on Saturdays and Sundays. 
  4. Buyer must present the printed Purchase Email and one valid ID with picture.
  5. Shoe Game Manila will inspect if shoes are eligible for exchange.
  6. Shoes must be unused, complete and in the same condition that the Buyer received it. All accessories including the box must be complete.
  7. If eligible for exchange, Shoe Game Manila shall provide the Buyer‘s chosen shoe for replacement.
  8. If not eligible for exchange, the shoes shall be returned to the Buyer.