Terms & Conditions


Delivery can only be made within Philippines. 

Delivery within Metro Manila has two options, either Php 150.00 for orders made through PayPal or Bank Payment and Php 250.00 for Cash On Delivery. 

Cash On Delivery will be 1 to 3 calendar days upon purchase in shoegamemanila.com 

For provincial shipping, there is a Php 300.00 shipping charge and a double box option for Php 480.00. All provincial shipments will be delivered through LBC.

Once an order is shipped the buyer will receive an email notification with the tracking number of your item. To track an item, visit lbcexpress.com and enter the tracking number in the express tracker field.

For LBS shipments, the transit time for Metro Manila deliveries is 1 business day. Provincial deliveries is 1 to 3 business days within LBC’s serviceable areas (excluding Holidays and Sundays) provided that the address is complete and the receiver is available to receive the package on the first delivery attempt. If the address is incomplete or the receiver is unavailable to receive the package, there will be a delay in the delivery.

In the instance that the buyer will not be able to receive the shipment, buyer must provide an authorization letter and one valid ID to the person who will receive the shipment in their behalf. 

Shipping outside the Philippines shall be coordinated directly with Shoe Game Manila. Buyer may email the following details to help@shoegamemanila.



Contact Numbers:

Scanned copy of a valid ID:


Item to Be Purchased:

US Size:


www.shoegamemanila.com link of item to be purchased:





We’re sorry that it didn’t work out. For the ultra rare instances that the item you ordered from shoegamemanila.com has a factory defect, the following Return Policies apply.  

Items for Return and Exchange must have the following conditions:


  • Must be purchased in shoegamemanila.com 
  • Has a factory defect. Wrong size or model is not eligible for Return & Exchange, Buyer must be certain of the item model and specs upon check out. 
  • Is unused and complete as Buyer received it. 
  • Has proof of purchase fromshoegamemanila.com


If item is eligible for return and exchange Buyer may choose an item replacement of exactly the same price. Balance of a lower price item cannot be refunded while extra payment for higher price item must be paid by Buyer. 

For exchange of shoes, the following process will apply:

Return Item Via Courier

Buyer must email/forward Shoe Game Manila at help@shoegamemanila.com for the shoe to be returned and exchanged. Email should be the actual Order Confirmation email sent by Shoe Game Manila. Email must include the following details: 

Order Reference Number:

Customer Name:


Item Size:

Date Received:

Reason for Exchange:

  1. Shoes can only be returned within 5 calendar days from the date the Buyer received it.
  2. Shipping cost will be shouldered by the Buyer. The shoes are Buyer’s responsibility until they have reached Shoe Game Manila. Shoe Game Manila is not responsible for any items that are returned in error.
  3. Once received by Shoe Game Manila, the shoes will be inspected if eligible for exchange.
  4. Shoes must be unused, complete and in the same condition that the Buyer received it. All accessories including the box must be complete.
  5. If eligible for exchange, Shoe Game Manila shall send the Buyer‘s chosen shoe for replacement. Shipping cost will be shouldered by the Buyer.
  6. If not eligible for exchange, the shoes shall be returned to the Buyer. Shipping cost will be shouldered by the Buyer.

Return Item at The Shop

  1. Buyer must contact Shoe Game Manila at +63908 888 7850, +63917 779 2254 or 02 916 6020 and request for a schedule for shoe return and exchange.
  2. Shoes can only be returned within 5 calendar days from the date the Buyer received it.
  3. Buyer must personally bring the shoes to be returned at the Shoe Game Manila shop located at Unit 1, MRP building Ground Floor, #463 Barangka Drive cor. San Rafael, Brgy. Plainview Mandaluyong City. Store hours are 1PM to 9PM Mondays to Fridays and 11AM to 9PM on Saturdays and Sundays. 
  4. Buyer must present the printed Purchase Email and one valid ID with picture.
  5. Shoe Game Manila will inspect if shoes are eligible for exchange.
  6. Shoes must be unused, complete and in the same condition that the Buyer received it. All accessories including the box must be complete.
  7. If eligible for exchange, Shoe Game Manila shall provide the Buyer‘s chosen shoe for replacement.
  8. If not eligible for exchange, the shoes shall be returned to the Buyer.


Payments for purchases in shoegamemanila.com can be made through the following:

  • PayPal account
  • BDO and BPI Bank deposit
  • Bayad Centers: Western Union, Palawan Express, LBC, Cebuana Lhuillier
  • Cash On Delivery (COD) within Metro Manila only.


Buyer must be responsible to provide accurate personal information such as name, delivery address and contact details.


Due to bank availability, payments through Bank and Bayad Centers may not be available during government declared Holidays in www.shoegamemanila.com. You may opt for other payment options during this time. 


Payments made through Bank deposit and Bayad Centers will receive further instructions including the account details of Shoe Game Manila via email. Buyer will be requested to email a clear picture of deposit slip within 24 hours upon purchase. Items purchased will be reserved for 24 hours or until the receipt of deposit slip picture. Items paid through BPI and BDO mobile app are requested to send proof of transaction with either a mobile screen cap or bank transaction notification email.  


Cash On Delivery is available within Metro Manila only. Buyer must provide one valid ID and exact amount or the amount stipulate in “Change For” when item was purchased from Shoe Game Manila. In the instance that the buyer will not be able to receive the shipment, buyer may provide an authorization letter and valid ID to the person who will receive the shipment in their behalf.



Our Terms of Use along with our Privacy Policy applies to the use of the site www.shoegamemanila.com and the services and features that are offered in the site. By accessing or using our site, you agree that you have read, understood and are bound by the Terms of Use set forth herein.



Shoe Game Manila is the sole owners of www.shoegamemanila.com and all of its content, including without limitation, all information, services, features, functions, copyrights, trademarks, service marks, code and other intellectual property rights contained within the Site.


The Content of this Site is for personal, non-commercial use only. You do not have the right to copy, modify, upload, download, transmit, (re)publish, create derivative works from, sell, distribute, broadcast or exploit any content from the Site.


All trademarks, logos, page headers, custom graphics, photographs, button bars, service marks and trade names within the Site shall remain the exclusive property of Shoe Game Manila. Nothing contained in the Terms shall be deemed to give you any rights in or to any intellectual property of Shoe Game Manila.



Items featured on shoegamemanila.com reflect the actual item in terms of model, color and size. However, the actual colors you see will depend on your device. Item resolution and appearance of the item image may differ from the actual item itself.



All products in www.shoegamemanila.com are brand new and guaranteed authentic from the brand manufacturer.


All products in the Site are based on the inventory of the actual store of Shoe Game Manila. Although product availability are indicated on the Site, Shoe Game Manila reserves the right to re-confirm the product availability. That said, in some instances product will become unavailable during the order process and won‘t be able to be fulfilled. We make no guarantees on the availability of product as represented on our Site. Shoe Game Manila reserves the rights without liability or prior notice, to revise, discontinue or cease to make available any or all products or to cancel any order. Buyers will be informed if the item ordered is not available or if the order cannot be processed.


We do our best to ensure pricing and product information on the Site are accurate. We cannot, however, insure against pricing errors and typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. Shoe Game Manila reserves the right to correct any errors, inaccuracies or omissions and to update information without prior notice which also includes after the submission of orders. Shoe Game Manila reserves the right, at our sole discretion, to not process or to cancel any orders placed for a product whose price was incorrectly posted on the Site as a result of an error. If this occurs, you will be notified through email.



All product purchases placed on or through the Site are subject to our acceptance, in our sole discretion.


Shoe Game Manila reserves the right to decline an order in the event that the order cannot be verified or approval from the client‘s bank.



To place orders at shoegamemanila.com Client must:

  • Be 18 years or older.
  • Be eligible and competent to enter legally binding contracts.
  • Have a valid Post Office Protocol (POP) e-mail address.



Shoe Game Manila publishes information on www.shoegamemanila.com to provide clients the possibility to purchase merchandise.


Shoe Game Manila declines any responsibility from faulty operations of the Site due to the deactivation or settings of ‘cookies‘ in the User‘s browser and/or damages, viruses or risks that the User may incur with the misuse of the website.


Shoe Game Manila reserves the right to modify the Terms of Use and Privacy contained in this legal note when necessary anytime without giving prior notice.



Shoe Game Manila has the right to, without notice, and without refunding any fees, remove content, warn a user‘s actions, temporarily or indefinitely suspend a client‘s account privileges, prohibit access to the Site, and take technical and legal steps to keep a user off the Site and refuse to provide services to a user if any of the following apply:

  1. Shoe Game Manila suspects (by information, investigation, conviction, settlement, insurance or escrow investigation, or otherwise) a user has breached this Agreement, Terms of Use, Privacy Policy, Guidelines, or other policy and guidelines incorporated herein.
  2. Shoe Game Manila is unable to verify or authenticate any of the client‘s personal information.
  3. Shoe Game Manila believes that a client is acting inconsistently with Terms of Use, has engaged in fraudulent activity in connection with Shoe Game Manila or engaged in actions that may cause legal liability or financial loss to Shoe Game Manila.


Shoe Game Manila reserves the right to suspend and/or terminate a client‘s account or any accounts held by that person by virtue of association, including all usernames under which that person operates on shoegamemanila.com


Indemnification as a condition of use of this website, you agree to indemnify, defend, and hold harmless Shoe Game Manila, its officers, directors, employees, agents, licensors and suppliers (collectively the Service Providers), Site developer from and against any and all losses, expenses, damages and costs, including reasonable attorneys‘ fees, resulting from your use of this Site, including any claims alleging facts that if true would constitute a violation of these terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your account.



Shoe Game Manila respects your privacy. This Privacy Policy applies to shoegamemanila.com. This Privacy Policy explains what information we collect through the website, how we use that information, and what choices you have.


shoegamemanila.com contain links to other web sites. This Privacy Policy does not apply to the practices of any companies or individuals that Shoe Game Manila does not control, or any web sites that you link to from theshoegamemanila.com. You should use caution and review the privacy policies of any sites that you visit from ours to learn more about their information practices.


Please take a few moments to read this agreement. By accessing the Site, you agree to accept the terms and conditions of this Privacy Policy and are aware that our policies may evolve in the future as indicated below.


What we collect

In various places on the Site, we collect ‘Personally Identifiable Information,‘ such as your name, age, gender, postal address, telephone and or mobile number, e-mail address, credit card information, or other information that can be used to contact you or identify you as an individual. For example, we collect this information when you register for membership, sign up for e-mail newsletters, mobile notifications and purchase products or services. From time to time in the future we may offer additional features, services, and promotional opportunities that would require you to submit Personally Identifiable Information to participate.


We also collect ‘Anonymous Information‘ such as your IP address, the type of browser you use, the pages on our Sites that you have visited, and the advertisements that you have clicked on. Your Personally Identifiable Information is linked to your Anonymous Information.


Like many Internet sites, we also use ‘cookies‘ to collect information. A cookie is a small data file that we transfer to your computer and is stored on your hard drive. When you visit our Site(s) the cookie identifies your computer to us so that you do not have to re-register each time you visit. We may also use cookies to measure the traffic to our Sites and the use of different services and features of the Sites. Advertisers that appear on the Site and may place cookies on your computer and their use of the information stored on those cookies is subject to their own privacy policies. You should visit their sites to learn about their information practices. Advertisers or other companies do not have access to the cookies ofshoegamemanila.com.


How we use the information we collect

We use Personally Identifiable Information that you provide to communicate with you, to process orders for products and services, to customize advertising and content available on the Site, to conduct research for internal purposes and to use such information to improve our services.


If you so choose, we will also use it to send you information about products and services that may be of interest to you. Later on in this Privacy Policy, we provide you with more information on what choices you have.


We use information that is not personally identifiable to determine how people use our web site and its services. For example this data tells us information including how often users click on our advertisements, which files are downloaded most frequently, and which areas of our site are the most popular. Analyzing this data allows us to improve the offerings on and performance of our Site(s). Using your IP address, we can also determine the general physical location of a user and may at times use this information to better target advertising to users.


How we share information

Except as noted below, Shoe Game Manila does not share your Personally Identifiable Information with third parties unless you give us your permission or we need to share such information in order to provide products or services you have requested. We also engage third parties to assist us by tracking the number of visitors to the Sites that have ‘clicked-through‘ from specified promotions on third party sites and those visitors‘ activities on the Site. When we supply personally identifiable information to these third parties, we require them to use it only for the function they are helping us with. When you see parts of our site with a prominent brand of another company, information you supply (or authorize for use) in that part of the site will be shared with the other company that is cooperating in providing the service. Please visit that company‘s site to learn more about their information practices.


We aggregate the Anonymous Information that we collect and exchange it with advertisers and others who are interested in our services. We will disclose Personally Identifiable Information when required by law or under the good-faith belief that such disclosure is necessary in order to conform to applicable law, comply with subpoenas, court orders or legal process served onshoegamemanila.com, to establish or exercise our legal rights or defend against legal claims, and to protect the property or interests of Shoe Game Manila, its agents and employees, personal safety, or the public. Under such circumstances, Shoe Game Manila may be prohibited by law, court order or other legal process from providing notice of the disclosure, and Shoe Game Manila reserves the right to not provide such notice in its sole discretion. If we become part of another organization, including without limitation, by merger, change of control, sale of assets, or other acquisition, the acquiring organization will obtain and have access to the Personally Identifiable Information collected Shoe Game Manila and it will assume the rights and obligations regarding your Personally Identifiable Information as described in this Privacy Policy. If we cease operation, your information may be transferred to and used by another company that offers similar or related products or services. While we cannot predict a great deal about such an unlikely event, we would hope this could provide you continuity of service.


What choices you have

When you register for membership at the shoegamemanila.com, you have the option of checking a box to tell us that you do not want us to send you our email newsletter or mobile notifications. You may also opt out of an automatic logging process that associates your Personally Identifiable Information with your recent page views. We will keep track of your decisions in our database.


Even if you choose not to receive information from us, we reserve the right to communicate with you on matters we consider especially important.


Making changes

You may update or change your information in shoegamemanila.com by logging in and clicking Profile. Once there, you may modify you information and click on Update to save.


To delete your Personally Identifiable Information, you must manually change your data fields to null values. Otherwise, your data is retained indefinitely.


We may change this policy from time to time. While we will usually indicate major changes by notice on our site, please check here from time to time to see if there is a revised policy posted.


Publicly posted information

Shoe Game Manila does not control, and is not responsible for, the use of any information or content that you have exposed to the public through your use of the Site.



During sessions in which you give us information such as credit card numbers, we encrypt your transmissions using SSL (‘Secure Sockets Layer‘) technology. We keep the Personally Identifiable Information you provide on servers that are protected by firewalls and other technological means against intrusion or unauthorized access. They are located in a physically secure facility, and only our employees and agents with a need to know the information are given access. While no amount of security can give a perfect guarantee, you can have a high degree of confidence that the personally identifiable information you give us is protected from unauthorized access and use. We rely on you to select passwords that cannot be guessed easily and to safeguard those passwords from disclosure. Please contact us if you have any information regarding unauthorized use of the Site.



We may update this Privacy Policy from time to time as our services change and expand. If we update this Privacy Policy, we will notify you about significant changes by sending a notice to the email address specified in your account or by posting a notice of such changes on the Site. Unless otherwise provided, the revised terms will take effect on the date they are posted. Once such changes become effective, your continued use of the Site will signify your acceptance of the new Privacy Policy. If you do not agree to the terms of this Privacy Policy, or any revised Privacy Policy, your sole and exclusive remedy is to discontinue using the Site.



If you have questions about this Statement or our policies, please contact us at: